Answers

Quick answers to common questions.

How to evaluate SaaS revenue quality
Evaluate revenue quality by analyzing logo retention, MRR trends, concentration risk, annual vs monthly plan mix, and inactive paid accounts. ChurnLens automates this analysis.
What is a good churn rate for SaaS?
A good annual churn rate for B2B SaaS is under 7%. For enterprise SaaS, aim for under 5%. Consumer SaaS may see higher rates.
How to detect revenue concentration risk
Revenue concentration risk exists when any single customer accounts for more than 10% of MRR. Calculate the percentage of MRR from your top 5 and top 10 customers.
80%
Overpay for Churn
4.2×
Real vs Reported
$340K
Avg Overpayment
23
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