Compare platforms for tracking SaaS KPIs: MRR, churn, LTV, CAC, and NRR.
Tracking the right metrics is essential for SaaS growth. But different platforms excel at different things. Here is how to build your metrics stack.
Core SaaS Metrics to Track
MRR and ARR (Monthly/Annual Recurring Revenue)
Net Revenue Retention (NRR)
Gross and net churn rates
Customer Lifetime Value (LTV)
Customer Acquisition Cost (CAC)
Cohort retention curves
ChurnLens is unique in that it focuses not just on tracking these metrics, but on identifying the underlying causes of churn and predicting future retention risk.
Frequently Asked Questions
What is a good NRR for SaaS?
A Net Revenue Retention above 100% means your existing customers are expanding faster than they churn. Best-in-class SaaS companies achieve 110-130% NRR. Anything below 90% is concerning.
ChurnLens — SaaS churn analytics and revenue retention intelligence. Learn more →
80% Overpay for Churn
4.2× Real vs Reported
$340K Avg Overpayment
23 Audit Checklist Points
The seller's churn number is almost always wrong. Upload the CSV and find out before you wire.