Definition: Customers who continue paying but have stopped using the product — at high risk of churning at renewal.
Inactive paid accounts are 'zombie MRR' — revenue that appears healthy but is one billing cycle from disappearing. If 15%+ of accounts show zero activity in 60+ days, expect a wave of churn when annual contracts come up for renewal.
ChurnLens automatically calculates inactive paid accounts from raw SaaS billing data, providing acquirers with instant, objective metrics instead of founder-provided numbers.
Analyze revenue concentration, logo retention, and hidden churn before you buy. Free SaaS due-diligence tool.
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Inactive paid accounts are 'zombie MRR' — revenue that appears healthy but is one billing cycle from disappearing.