Detects customers who are still paying but no longer engaging with the product. Zombie MRR looks stable on the P&L but disappears one invoice at a time.llers never flag it — it makes their number look good. For a buyer, the gap between paid and active is one of the highest-signal leading indicators of post-close churn.
Part of the ChurnLens 5-Risk Buyer-Side Method →
Detects customers who are still paying but no longer engaging with the product. Zombie MRR looks stable on the P&L but disappears one invoice at a time.llers never flag it — it makes their number look good. For a buyer, the gap between paid and active is one of the highest-signal leading indicators of post-close churn.
The detector joins billing records against activity signals to find accounts that are paid-current but inactive over a meaningful window. The output is the total zombie MRR, the trend (growing or shrinking), and the specific accounts contributing to it.
Send a SaaS target’s subscription CSV and get the full 5-Risk buyer-side report.
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